SHIPPING

Shipping within the European Union

Shipments are made with DHL express, FedEx, Correos Express or other dependable couriers based on the country of destination. Shipping costs US$25 dollars.

To ensure a smooth delivery, please furnish all essential contact details on our order forms, including phone number and email address.

The average delivery time for shipments within the European Union for items in stock is 3 to 5 working days, contingent on the destination country.

After completing your purchase, you will receive a tracking code within 24 to 48 hours.

International Shipping

Shipments are made with DHL express, FedEx, Correos Express or other dependable couriers based on the country of destination. Shipping costs US$25 dollars.

To ensure a smooth delivery, please furnish all essential contact details on our order forms, including phone number and email address.

The average delivery time for international shipments for items in stock is 3 to 10 working days, depending on the destination country.

Depending on the legislation of each country, there may be a customs duty or local tax to be paid by the customer.

After completing your purchase, you will receive a tracking code within 24 to 48 hours.

EXCHANGES, RETURNS AND CANCELLATIONS

Size Exchange

For the European Union and the United States (excluding the United Kingdom and Hawaii):

• Should you require a size exchange, Casa Fagliano will cover the return shipping costs for the first exchange within the European Union and the United States.
• Subsequent size changes will incur a shipping fee of 50 euros.
• For all other countries, the return fee is 50 euros, payable before dispatching the new size.

Product Condition for Returns/Exchanges

To be eligible for a return or exchange, products must be in pristine condition and housed in their original packaging. We advise trying shoes on carpet or a soft surface to prevent sole damage on first wear. Additionally, avoid causing creases in the leather.

All exchange requests must be made within 10 calendar days from the date of order receipt. Note that custom-made or MTO shoes tailored specifically for the customer are not eligible for return or exchange.

Initiating an Exchange:

1. Email sales@casafagliano.com indicating the model, date of purchase, size received, and desired size.
2. Await our response, which will contain further instructions for product return.
3. Ensure the product’s packaging, labels, and any accessories are in impeccable condition.
4. Once the return has been approved, we will forward a transport label for the collection.

CANCELLATIONS

• For all products that have been purchased but not yet dispatched from our facilities, customers can request a cancellation and receive a full refund.
• Orders cannot be cancelled once they have been dispatched.
• Kindly be aware that many orders are processed and shipped on the same day of purchase.

REFUNDS

For all Countries

Commitment to Satisfaction

Our foremost goal is to ensure the total satisfaction of our customers. If, for any reason, you are not entirely content with your order upon receipt and wish to request a refund, you have 10 calendar days from the date of product receipt.

Do note that customised or modified products at the customer’s request are not eligible for return.

Cost of Return:

1. Defective or Incorrect Products:

• If your return is due to a product defect, damage, or you received an incorrect item, Casa Fagliano will cover the shipping cost and process a full refund.
• For such cases, email sales@casafagliano.com with the return order details and images highlighting the defect or damage.
• We will promptly provide instructions and requisite documentation for the return. Unauthorized returns will not be accepted.

2. Customer Preference Returns:

If you wish to return a product for reasons unrelated to product defects or incorrect items, the return handling and associated costs, including potential CUSTOMS charges, will be the customer’s responsibility. This amount will be deducted from the refund.

Procedure for a refund at the customer’s expense:

• Contact us at sales@casafagliano.com detailing the order you want to return and the reason.
• Once authorised, ensure the product is returned in its original condition, including all packaging, accessories, and documentation. We will forward a transport label and detailed instructions for the return.
• The return must be completed within 30 calendar days from Casa Fagliano’s return authorisation date.
• Upon receipt, we will assess the product’s condition. If deemed appropriate, the refund will be processed.

Please Note:

• Casa Fagliano will NOT accept any return that has not been previously authorised.
• Casa Fagliano will NOT be responsible for any customs charges that may be generated by the return.
• Casa Fagliano will NOT accept freight collect shipments.

When will I receive my refund?
Once your return is approved, the refund amount will be processed to the same account used for the original purchase.